Application of the general conditions of sale

The present general conditions of sale are intended to define the rights and obligations between Oud & Musk and the consumer, applying without restriction or reservation to all sales of products on the website. Validating an order implies to all persons the full acceptance of these general conditions of sale. Each consumer also recognizes that he / she has full legal capacity in order to be able to commit himself or herself to it.

1-Identity of the company

Oud & Musk Email address: Website: Phone: 00 221 76 233 941 20

2 Price

The prices are expressed in € uros all taxes included, excluding postage. Oud & Musk reserves the right to modify its prices at any time, depending on the economic or regulatory conditions, but We undertake to apply the rates in force which You will have indicated at the time of your order.

The price indicated in the confirmation of order is the final price with the shipping costs, expressed all taxes included.

All orders are invoiced in € uros and payable. For any delivery outside Metropolitan France, any customs charges or local taxes remain the responsibility of the recipient.

3-Product Information

Every effort has been made to ensure the accuracy of the information presented on the site:

The Manager or its suppliers are not, however, liable for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the person in charge has knowledge of the possibility of such damages.

The photographs illustrating the products do not enter the contractual field. In the event of errors, OUD & MUSK can not be held liable under any circumstances.

The majority of products offered to its customers by OUD & MUSK are available.


Payment of the full price is due immediately on the date of the order. At no time, the sums paid can not be considered as a deposit or installments. The entire amount of the order will be cashed by Oud & Musk at the time of shipment of the order. All orders are payable in Euros. To pay for the order, the buyer has the means of payment referred to in the order form: credit card (credit card, Visa, Mastercard) via Paypal, check or bank transfer. The buyer warrants to Oud and Musk that he has the necessary authorizations to use the method of payment he chooses when registering the purchase order. Oud and Musk reserves the right to suspend or cancel any order and delivery, irrespective of their nature and level of execution, in the event of non-payment of any sum due by the buyer, or Payment incident. Penalties equal to the statutory interest rate plus five points shall automatically apply to amounts owing at the end of a period of ten days following the date of invoice or upon notification of the rejection of bank payment for Any other means of payment.


Products purchased on Oud & Musk are available only in the geographic areas we serve. The indicated times are normal average times and correspond to the processing and delivery times. The products are delivered to the address indicated by the customer during the ordering process. Oud & Musk can not be held responsible for the consequences due to delayed delivery. In case of delay, an email is sent to the customer.

In the event of payment by credit card the time limits indicated above run from the day of registration of the payment and correspond to the processing and delivery times.

In case of payment by check or by bank transfer, the order is processed only on receipt of the check or the transfer. Consequently, the time limits applicable in this case are those on the date of receipt of the payment and may therefore be modified in relation to those mentioned on the day of placing the order.

6-Issue of delivery

All products leave our premises in perfect condition. The customer is obliged to inform the carrier (or the factor) of any small trace of shock (holes, traces of crushing etc.) on the parcel and, if necessary, to refuse the parcel. A new identical product will be returned to you free of charge.

The exchange of any product declared, a posteriori, damaged during the transport, without any reserve has been issued on the reception of the parcel, can not be taken in charge.

As with any shipment, it may be delayed or the product gets lost. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense.

We decline all responsibility for the longer delivery times due to the carrier, in particular in case of product loss, bad weather or strike. Any anomaly concerning delivery (damage, missing product in relation to the delivery note, Damaged parcel, broken products ...) must be indicated on the delivery slip in the form of a "manuscript reservation", accompanied by the signature of the customer.

The consumer must also confirm this anomaly by sending to the carrier within two working days of the delivery date a registered letter with acknowledgment of receipt setting out the said claims.

The consumer must send a copy of this mail.

7-Errors of delivery

The consumer must, on the day of delivery or at the latest on the first working day following delivery, make a complaint to the person responsible for any error in the delivery and / or non-conformity of products in kind or quality Information on the order form.

After this period, any complaint will be rejected. Formulation of this complaint with the person in charge can be made to the email address

Any complaint not made in the rules defined above and in the time allowed will not be taken into account and will release OUD and MUSK from any responsibility towards the consumer.

In case of error of delivery or exchange, any product to be exchanged or refunded must be returned after we have informed the responsible within 7 working days, as a whole and in its original packaging in impeccable condition.

To be accepted, any return must be reported and have the prior agreement of the responsible, who in case of agreement will redirect the parcel to the correct address.

Oud & Musk shall bear the shipping costs except in the event that it proves that the product does not correspond to the declaration of origin made by the consumer in the correct direction of return.

8-Satisfied or refunded

The right of withdrawal applies only to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, the products that are not suitable for him (excluding promotional products). This period runs from the day of receipt of the consumer's order. Any return may be reported to Oud & Musk customer service. Please contact us by mail before returning the goods.

Only the products returned in their entirety, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has deteriorated, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer.

Upon exercise of the right of withdrawal, Oud & Musk will make every effort to reimburse the consumer within thirty days.


The information collected by the online shop Oud & Musk at any order from the buyer is necessary for the management of his order. In accordance with the Data Protection Act n ° 78-17 of 6 January 1978, the buyer has the right to access, rectify, oppose and delete data concerning him from Oud & Musk

10-Protection of personal data

All the data that you entrust us are in order to be able to process your orders. By virtue of Act No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, you have the right to correct, consult, modify and delete data that you Have communicated. This right can also be exercised online.


Any order placed through the site entails the customer's adherence, without any restriction, to the general conditions of sale of the person in charge.

Eae Oud & Musk can not be held liable for damages of any kind, whether material or immaterial or corporeal, which could result from a malfunction or misuse of the products marketed.

The same shall apply to any changes in the products resulting from

12- Returns

In case of a technical anomaly of the Product or error on the reference delivered, the Client will follow the procedure of return of product described hereafter. The costs and risks of return are always the responsibility of the Customer. Only a voucher for the value of the Colissimo package in effect on the site in France or the value of the package in force in the country of delivery of the customer will be produced by Oud and Musk if the products delivered do not correspond to the references controlled. The technical anomalies or errors on the reference must be communicated to the Oud and Musk by email within 7 days of the delivery date, indicating the Customer references, the number and the date of invoice, the reference of the Product, The quantity and the exact reason for the request.

The products must be absolutely returned in Colissimo simple, or equivalent economic shipment without option or signature, in perfect condition and in their original packaging placed in a blank cardboard taking care not to place any writing, or tape on the packaging originals. Oud and Musk reserves the right to refuse any return that does not comply with the conditions mentioned above. No assets may be issued upon receipt of a damaged or open product, if this condition has not been confirmed by agreement with Oud and Musk.

In the case that a parcel is returned to us because the customer did not receive it or did not pick it up from the post office, or it made a mistake in its  address, the customer will be obliged to pay the delivery.

If it does not want to be relivrer it will then be refunded without the expenses of delivery.


If you order products from us that need to be delivered outside the European Union, you may have to pay import duties and taxes that will be charged as soon as the package arrives at your destination. You will have to pay any other additional fees for customs clearance; we have no influence on these costs. Customs regulations are different in different countries.