- If the reference you received is not the one ordered, do not panic. You then have 7 days to send us an email from this page to report the incident and we will return you a prepaid label as soon as possible in order to exchange with the right product.
-We advise you to test our products through the purchase of samples available on the site if you are not sure.
- For hygiene reasons we can not take the oils of perfume, musk, amber, oud in the form of oil because of the risk of contamination. Just as you would not want a bottle used, you can imagine that the others either.
- If you wish to return a compliant but unwanted product, which is new in its blister box, you can return it to us within 14 days of receipt in order to exchange or refund. The date of shipment of the parcel-return making times. Sealed products such as spray fragrances or boxed incense can not be taken back or exchanged when opened. It is for this reason that we offer samples.
Also the withdrawal period is 14 days from the receipt of the parcel or order!
Products sold, discounted or promoted will not be refunded but only exchangeable or have
To return this product (s), it is very simple:
1. I pack my product (s) at best to avoid breakage:
- I take good care to call the products in a thick package or better, in the original package.
- I write on paper my order number and the reason for my return
2. I send my parcel at my expense, to the return address that will be communicated to you.
Upon receipt, we verify your product (s) in accordance with our Terms of Return, available in our General Terms and Conditions of Sale.
If the product is compliant, ie it is new and in its original packaging, we will refund you via your original payment method or with a credit corresponding to the purchase amount of your product (s).
Otherwise, we will not be able to reimburse the product (s). We will then send it back to you.